Well since I’ve been mostly in customer service jobs I’d like for people to know that the reps don’t make the rules or decisions. When there is something about a store or service that’s undesirable such as prices then it’s something to bring up to upper management or just let them lose you as a customer. But you can be as nice to the reps as they are to you.

  • Garbanzo@lemmy.world
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    4 months ago

    Sometimes I’m guessing, but my guesses are more informed than yours and I’m only suggesting giving it a try because it will be faster than this argument we’re now having about it.

    • borari@lemmy.dbzer0.com
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      4 months ago

      If you can frame every guess so that it can only ever have a binary A/B answer, troubleshooting and guessing are pretty much identical.