i tried to update my credit card so they won’t send me daily fucking emails that i “owe” them $30 (because a gym membership definitely needs to be a cOnTraCt, sure, sure), but the website didn’t work, so I tried calling their “automated” system, whereupon after entering my info to the robot, it gave up and connected me to a guy who i had to speak do and do it all over again.

then they made the poor guy literally ask at the end ‘are you satisfied with my service today’

  • QualifiedKitten@kbin.social
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    9 months ago

    Right as cold/flu season was taking off, the location near me went and removed over half of the equipment cleaning stations (paper towel dispensers & spray bottles), so I decided to cancel my membership. After hearing so many horror stores like yours, I was shocked at how easy it was, since I was able to cancel mine online.
    Although, I did quickly learn that I had also effectively prepaid for another 3 months, so even though I cancelled on October 31st, and was not charged for anything after that date, my access didn’t end until January 31st. I think part of it was credits from the COVID times, but I never went back to test it, so if anyone reading this is thinking about cancelling, be aware that you may have access for quite some time after cancelling!

    • Scrubbles@poptalk.scrubbles.tech
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      9 months ago

      I think it was something like prepaid for me too, and the credit card lady was like “Oh yeah that’s bullshit, you want me to claw the money back?” and I was like “uhhh yes please”. Very scummy practices. I’m glad you had a much easier time than me!