I just got my package of new earphones from Best Buy, and the box was fucking empty. I mean there is the box and instruction manuals and charging cable, but the actual earphones aren’t there. They’ve used Shipt (which is like a doordash but for packages) but the box was inside another layer of packaging which was supposedly sealed before the delivery person got it so I’m leaning towards it being store employee theft, or someone returned an empty box and the employees didn’t verify it.

I’ll be contacting Bestbuy and Credit Card issuer as soon as customer support hours start.

I’ve literally never lost a package, I’m just so, annoyed. The money will probably be back, but like dude I just wanna listen to some music. Ugh… I guess phone speakers will have to do for now.

PSA: Record a video when opening packages just in case you need to file a dispute. I didn’t but I don’t think there’s gonna be an issue since these things rarely happen to me and disputes are rarely filed.

So have you ever been defrauded?

Update: I used the customer support chat and told BestBuy about it, and they gave me a replacement, this time I picked it up at the store and opened the box right in front of the employee just to be safe. Nothing was missing this time. 😀

  • givesomefucks@lemmy.worldEnglish
    28·
    1 year ago

    I once thought “Amazon refurbished” was a program by Amazon…

    Turns out they just throw that label on random companies that refurbished on their own.

    Bought a cellphone from one, they sent me the wrong phone model, and I paid for unlocked and they sent me one locked to a different carrier, then said that carrier was the most popular (it’s not) and they assumed it was what I wanted.

    When I was complaining about that, they told me all I had to do was put it in a UPS drop box, explicitly told me I didn’t have to go to a store.

    According to them, they never got the return.

    I talked to Amazon, and their customer service just flat out lied and told me they could see the return was in transit.

    Weeks later Amazon tried to charge me for the phone, and I had to do a charge back. Because apparently following the sellers instructions to put it in a drop off, meant I couldn’t prove I mailed it.

    I have no idea if I was sent the wrong phone intentionally as a scam where they were always going to say they didn’t get the return, but it definitely felt like it by the end of it