9 months ago, Raivo OTP for iOS was sold to Mobime. Raivo was hailed highly in terms of privacy, but was dethroned to 2FAS Auth after that incident. Today, Raivo launched an update, and after updating all of my entries were completely wiped. I didn’t have a backup, but even if I did you now have to pay in order to import/export TOTP codes. No thank you.
If you haven’t already, create a backup right now for all of your 2FA apps, even if you think it won’t break.
You should be storing your 2fa seeds somewhere just in case an update isn’t able to import a backup. Makes it easy to shift to another app.
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The app was bought out 9 months ago by some mystery company, isn’t actually open source, and you have not switched or made backups? I’m sorry, this is as much a user error as an issue with Raivo.