Or the “step-by-step” guides that are missing a step. Or assume a bunch of knowledge. If you don’t tell me I need to download a special compiler to install this thing, it’s not step-by-step.
I found one the other day that failed to mention that I had to put some code in config to make it work. But they had put a screenshot of the code they used, just hadn’t referenced it in the steps 🙄.
I’ve also seen one of the main devs respond to a user on GitHub saying that the bug they were seeing was not a bug because it was caused by the third-party system and “that’s just how it is”. Completely ignored the fact that the user could not achieve the intended behaviour from the integration. Was this information anywhere in the notes? Of course not.
Or the “step-by-step” guides that are missing a step. Or assume a bunch of knowledge. If you don’t tell me I need to download a special compiler to install this thing, it’s not step-by-step.
I found one the other day that failed to mention that I had to put some code in config to make it work. But they had put a screenshot of the code they used, just hadn’t referenced it in the steps 🙄.
I’ve also seen one of the main devs respond to a user on GitHub saying that the bug they were seeing was not a bug because it was caused by the third-party system and “that’s just how it is”. Completely ignored the fact that the user could not achieve the intended behaviour from the integration. Was this information anywhere in the notes? Of course not.