I’m a 7 minute drive from downtown and my options are satellite, cellular, or fixed wireless. Everyone around me has gigabit ethernet, but due to costs involved in running fiber and the fact my little community is mostly old folks (and thus likely not going to buy in) ISPs don’t want to “invest” in us.
“I don’t have anything to hide because I think I’ve done something wrong: I have something to hide because I question your judgement and motives.”
They’re fine giving you their info because they trust you. The problem is when the person seeking that information is untrustworthy – and some shithead(s) making their way into a company or government isn’t just possible, it’s likely.
Tell them to give all their sensitive personal information to someone that hates them. Credit card numbers, political beliefs, nudes, sexual preferences/fetishes, etc.