On May 26, a user on HP’s support forums reported that a forced, automatic BIOS update had bricked their HP ProBook 455 G7 into an unusable state. Subsequently, other users have joined the thread to sound off about experiencing the same issue.
This common knowledge regarding BIOS software would, then, seem to make automatic, forced BIOS updates a real issue, even if it weren’t breaking anything. Allowing the user to manually install and prepare their systems for a BIOS update is key to preventing issues like this.
At the time of writing, HP has made no official comment on the matter — and since this battery update was forced on laptops originally released in 2020, this issue has also bricked hardware outside of the warranty window, when previously users could simply send in the laptop for a free repair.
Overall, this isn’t a very good look for HP, particularly its BIOS update practices. The fragility of BIOS software should have tipped off the powers at be at HP about the lack of foresight in this release model, and now we’re seeing it in full force with forced, bugged BIOS updates that kill laptops.
I read this as talking about BadBIOS at first - did that ever turn out to be real, or was it just paranoia?
firmware updates that come through windows update are from your PC’s manufacturer.
I’ve heard that some antivirus programs, such as comodo, can sometimes cause that to happen after certain windows updates.
This is why you need to delay your windows updates with the group policy editor…Or policy plus if you don’t have windows pro
Jeez, I am currently trying to install Linux on my HP ProBook and having issues with it - one thing I noticed was my bios was last updated in 2014 so I was going to see if updating helped… Might hold off on that now
we’ve had clients have their dell systems bricked from bios updates. it’s not just hp.
at least dell (reluctantly) offered free repairs, even out of warranty, on those models at the time. ‘repair’ being motherboard swap plus shipping both ways if not covered by an onsite warranty plan.
i still have one of those ‘repaired’ systems here. user gave it to us years after it got fixed. it just sat, unused, once they got it back as they bought a new one due to the lengthy turnaround they were quoted.
What the hell. How are automatic bios updates a thing. That seems like a horrible idea for multople different reasons.
This happened to me on my daughters Lenovo. Got a windows update overnight. Updated while traveling in the car. Wouldn’t boot. Apparently the BIOS updated and there was no fix. Had to send gor a replacement under warranty. Sent it off, took 8 weeks to get it back. Wasn’t even the same serial number, just a replacement with no sdd.
No one should buy HP products anymore. Seriously everything they make is terrible and then they break it more when they get bored of you and want you to buy another one.
Thing is, all the other major manufacturers are just as bad or worse.
As a PC technician, HP still somehow has the best service and support, which speaks volumes about how bad everyone else is. Dell’s support tools are a generation behind HP’s, and Lenovo’s build quality is atrocious. Not to mention Lenovo’s technician support is so badly fragmented and poorly run, they default to having the customer send the device in for repair and avoid sending an on-site technician just so they can avoid dealing with technician support. Speaking from personal experience, getting to the right person when I have a problem or need to order additional parts is like pulling teeth, and even if I manage to reach someone, they’re usually equal parts incompetent and unhelpful.
And Apple doesn’t even want to service their stuff.
These days, you have to pick your poison.
HP laptops are garbage. This is the hinge of my HP X360 laptop after 6 months of occasional use: https://i.imgur.com/LhZWBIt.jpg
They’re very inconsistent. I’ve had an x360 since 2020 and, aside from the hinge being weak, it’s still going. I’m also pretty careless with my equipment. My wife uses it now.
But then, I’ve seen more than one like yours that has seemed to evaporate like a cheap t-shirt.
HP has known the hinges are defective since they introduced them. There are so many people having problems a class action suit was filed about it.
Hp means Hinge problem as every single one of their laptops have some problem with their hinges
If it’s not a touchscreen, it’s fairly easy to repair. Still shouldn’t have broke in the first place, but it’s just the back panel cover.
I’ve repaired hundreds of laptops across multiple vendors on all kinds of damage, fwiw.
Touchscreens are also easy to repair, they just have two more wires in the ribbon, that’s all.
Depends on the model. Some are more involved than others.
Yeah, agree. But it doesn’t have to be that way. Some companies are just lazy, sadly.
They don’t play well with Linux. Occasionally my HP laptop will turn back on SecureBoot with no warning. There’s also like a full minute of delay between opening the thing and keyboard strokes registering. (Iirc, HP is so Linux hostile it’s not really supported by Arch)
Mine will start immediately after shutting down. I have never found a solution other than holding the power button
Damn that laptop is unhinged
That problem has every consumer laptop. Lenovos Ideapads and Thinkbooks do the same. As well as the Asus, Acer, etc notebooks from the cheaper end.
I do those hinge repairs from time to time for customers and its rarely a thinkpad, elitebooks, probook, etc.
User error, should’ve got an EliteBook instead of that cheaper thing. :P
At a business we had an hp laptop for 6 months before it bricked. We sent in for warranty, they sent it back saying we broke it in a noncovered way
It was a workstation on a table top that never had any food etc near us. Even with appeals they will not fix it. My IT guy is now aware we do not do business with them.
The article doesn’t say/clarify. Was it some crap HP software that performs driver updates, and it decided to force a bios flash? Or was it windows update itself?
If it was windows itself, holy crap, that’s a serious over reach on Microsoft’s part. Like “this is insanity windows needs to be removed” bad.
It was most likely HP, through Windows Update (which handles device-specific driver etc. updates that OEMs are in control of). Microsoft doesn’t concern itself with pushing BIOS updates to some random 4-year old HP model
Years ago Windows used to not provide drivers. This lead to many users never downloading drivers for their devices. Users ran their devices for years without trackpad, Wifi and GPU drivers etc. The drivers were also scattered all over the internet.
These days vendors can supply Windows with drivers and even Bios updates.
It is very unlikely Microsoft pushed these drivers out themselves. HP likely provided the Bios update…
The irony here is that if you’ve an HP laptop you’ll still need to download certain drivers from HP to get things to work at 100%, for instance you may get all the hardware working after running windows update but your special brightness or wtv keys won’t work unless you go into HP’s website and download a thing.
How do these things not have unbrickable A/B firmware partitions by now? Even I have that on a $2 microcontroller. Self-test doesn’t pass after an update? Instant automatic rollback to the previous working partition.
My motherboard legit does this. Though it’s probably more so it’s an industrial one with like 8 SATA ports than anything else.
Plenty of motherboards do that and plenty of laptops. It’s just HP sucks big time, not only their printers. Fuck HP.
It’s pretty ridiculous not to have a way of recovering from a failed update.
On my desktop, I just have to plug a flash drive with the BIOS image into a specific USB port and press a button on the motherboard. It doesn’t matter if the BIOS is broken and it doesn’t even require a CPU or RAM to be installed.
HP notebooks can do that too though
Gigabyte?
It’s an Asrock board.
do they even use ‘dualbios’ anymore? all i’ve seen lately is ‘q flash’ (for updating bios without a cpu or video present) on their boards.
Hate to be that guy, but I bet someone somewhere did the math of how much extra profit they can get from people having their device bricked and just getting a new one vs how many of them actually do the warranty claim
This is a classical example of user error.
They made the easily preventable mistake of buying HP.
using windows*
fwupd under Linux also pushes firmware updates, if you let it.
PEBCAHP
Problem between keyboard and wallet
I remember warning labels on BIOS updates that basically said that if nothing is broken, don’t do the update because the risk of bricking the device did not outweigh any potential benefits. That vendors are now pushing mandatory BIOS updates through Windows Update is terrifying.
Why can even touch bios from system? That sound like horrible attack vector. If can infect bios, no reformat or reinstall will remove virus.
attack vetor if the person has physical access to your device, or the bios connect to the internet, at that point fuck it
No meant like if can infect system, could touch bios and infect, so make virus stay forever.
Which sound horrible.
Also Intel ME can connect to internet and is below BIOS. Agree, fuck it.
You’re not touching BIOS from the system. The software just downloads a cryptographically singed binary and reboots into BIOS. Then BIOS checks if the file is ok and proceeds to flash itself.
They really, really, should be doing A/B systems. Or just have an absolutely minimum loader that can load from EPROM/flash or USB so when the system storage gets messed up, you can still launch the updater from USB. That bios loader doesn’t need to know more than how to talk to storage and shovel bytes to the CPU, maybe blink a LED, it’s simple enough to be able to be actual ROM, never needing to be updated.
Wait, no: SD cards can talk SPI… it’s not going to be fast but it’s only a few megs anyway. The EPROM or Flash you’re using probably speaks SPI, already. You could literally make a system which can load the BIOS from SD card for the cost of a card cage and maybe a jumper. You could have gigabytes of bios storage for three bucks by using off the shelf cheap SD cards, forget A/B storage you could do the whole bloody alphabet and people could replace the thing easily.
Here’s some extra fun: there’s a decent chance that you only need a cable with JST or DuPont connectors. I’ve seen a fair number of laptop motherboards with unused SPI headers/connectors just hanging out. My understanding being that they’re for possible accessories or, literally for flashing/debugging the bios.
When I heard that BIOS updates were going out automatically via Windows update I had just assumed the devices in question must be using an A/B update scheme to prevent the risk of accidentally bricking the system, because obviously they should.
Absolutely insane that’s not the case.
HP expanding their bad practices from printers to PCs now?
Microsoft should also be to blame here. Sending BIOS updates via automatic windows updates should not be a thing.
The alternative is that BIOS updates simply never get applied.
Not sure when the sentiment changed, but it used to be heavily recommended against updating the bios on any computer unless there was a specific feature or fix your computer needed.
Sentiment changed when the “BIOS” became a component for enforcing security architecture via “SecureBoot” and also Bitlocker sealed to PCRs only does so much if the BIOS code is vulnerable. Now they really badly want a “trusted” chain from some root of trust until the OS bootloader takes over. Problem is that the developers have historically enjoyed being in a trusted, single user context for decades and so the firmware has been full of holes when actually pushed.
Which is better than bricking a machine
Ugh. Microsoft really trying to advertise for Linux again
on these laptops you can update bios from bios, just needs to be connected via ethernet
But that’s not automatic or forced. Linux would never automatically update a BIOS.
Is it even possible to update BIOS on Linux? AFAIK, the installers are either for Windows or directly through the BIOS itself.
I think its highly manufacturer dependent but I install BIOS updates from Ubuntu on all my Dells.
yes, but the manufacturer need to support, thinkpads update bios fine under linux for example, usinf fwupd
HP did the damage.
