The company is “Freedom Internet” in St. Cruz, Tenerife.
I’ve posted a review calling them out but they are stating:
- What they are doing is entirely legal <-- Source for pre-ticked checkboxes: https://www.natlawreview.com/article/top-european-court-rules-pre-checked-cookie-consent-boxes-invalid – Source for not having a privacy policy that is referenced in contract: https://gdpr.eu/data-privacy/
- That the contract states they only share information with installers so they can provide the service… <-- this is an outright lie as per the privacy policy.
Can anyone tell me if the above is true?
They agreed to remove clause #2 (promotional offers) but said 1 and 3 checkboxes must be kept.
Also, can anyone access their privacy policy? I reported it as being a faulty URL but they state it works…
Notes: Edits for clarity and typos.
I don’t speak Spanish very well, but I didn’t see names other than Freedom in the snippet of Contract you posted. The privacy policy should tell you who they are allowed to share your data with explicitly; read that and tell them who you don’t consent to sharing your data with (edit: find the privacy policy on their site in English: https://freedominternet.eu/privacy-policy, the PDF link loads something but it’s not a PDF)
Do you have any other options for internet service? Even if you get the promotional offers removed from the contract, you’ll have to keep an eye out for offers from new organisations and if you get any, contact them to find out how they got your information if you can. Basically, they might sell your data anyway, so you’ll have to be ready to protect yourself if they do.
I have one option at 30 euros (this) and another at 60 euros (movistar).
There are others but they have a terrible reputation.
Given that the privacy policy is linked from the contract, can I assume that they will just say “you need to refer to the URL in the contract” and as that URL is non-existent I’m basically not able to protect my rights or does it work the other way?
In the privacy policy it states “We may share information with our business partners to offer you certain products, services or promotions”, it doesn’t explicitly state who they are…
They might fix it if you ask them to go download the PDF from the link and send it to you as an attachment. Then they’ll find out the link doesn’t work for themselves. I think the URL being bad is more that they forgot to update it.
I’ve had to make compromises to get internet service here in the US; I hoped the EU might be better but maybe not. Sorry mate!
Have you considered starting your own ISP? 😅
I asked them to check it(the privacy URL) and validate it wasn’t user error and they accused me of “wasting their time”…
No need to apologize, I’m just trying to get clarity if I’m right to call them out or not…
Great customer support lmao
Is Orange not available? We use them on the mainland and they’re decent